![]() ![]() The customer service is absolutely world class - but it needs to get to them first, which is the problem here. It's set as info when it NEEDS to be info - thank me later, with some free T-handles, please. Now if B+P are reading this - UPDATE YOUR AUSTRALIAN EMAIL ON THE WEBSITE FOR CUSTOMER SERVICE SO IT ACTUALLY GOES TO MELANIE. Fantastic communication, and if there's another fault I'd be looked after with absolute certainty. Melanie from the UK called me pretty much instantly after receiving my message, and the issue was sorted out painlessly within minutes. ![]() But I'm not one to have great expectations, so I persisted. Needless to say, I thought I was left out in the cold. I decided to call through, left a VM with Customer Service. So for 5 days (promising 24 hour contact), I had heard nothing on email (several emails). Now - on the Australian website - the email link is the incorrect address. Sadly though, once in a while the products can be faulty - first click of one of the GPO units - snapped instantly. Eventually I resorted to commenting on an Instagram post asking for customer service to respond, got a reply telling me to DM them only for the social team to tell me all they could do was chase customer service, and then my comment on their Instagram post was deleted! Unbelievable! You inform them in good faith about defective products (worth thousands of pounds) only for a wall of silence from customer service and polite but negative comments on social media to be deleted, and being told over DM "all we can do is chase". I sent pictures of the damage and asking for advice to fix, or replacements, and haven't heard anything back despite multiple chasers. Initial response from customer service was to "clean gently" which I had already explained that I was doing. ![]() I emailed complaining about discolouration and corrosion to kitchen handles that had been installed recently and was taking careful and gentle care of. Defective products, no help from customer service, and they delete social media complaints! ![]()
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